Through the record process with Web(HTTP/HTML) or TruClient IE protocols the different brands of EndPoint Agents can block or prevent the opening of IE and is necessary to follow the information described in the next Knowledge Base in order to grant the recording of the application under test where is required to use IE.
Keep present that the EndPoint Agent protection is a security software with a concept of remote console and it is administrated by the Security Administrator.
https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01180275
Alfredo Díaz
HP LR/PC Support
If you are customer you can try posting on our internal forums for more personalized support.
LoadRunner:
http://h30499.www3.hp.com/t5/LoadRunner-Support-Customer/bd-p/loadrunner-support-customer-forum
Performance Center:
http://h30499.www3.hp.com/t5/Performance-Center-Support/bd-p/performance-center-support-customer
How to:
http://www.youtube.com/watch?v=4ChlysWupWM
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution