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Support Tip: Error: 27776: Server shut connection during attempt to negotiate SSL session.

During the replay of a script via an HTTPS connection to the SSL Web server, the script fails with the following error:

 

"Attempting to reuse saved session db 1e 00 00 dc 9f 20 9f ab 8b b8 a1 4e 8a c4 ad 97 e6 14 66 74 0e 42 cb af d6 9d 87 bd 67 d4 a3, time=1115737680, timeout=300
SSL State: (before/connect initialization)
SSL State: before/connect initialization
SSL State: SSLv3 write client hello A
SSL State: error in SSLv3 read server hello A
SSL State: failed in SSLv3 read server hello A
Error -27776: Server "[server_name]" shut connection during attempt to negotiate SSL session"

 

This error is caused due to an SSL session being reused. Information from previous handshakes is incorrectly put into the failing SSL handshake.


To fix this issue, you can Limit the number of connections open from the client to the server


You can reduce the amount of connections simultaneously opened to a Web server by using the following statement in the script:

 

   web_set_sockets_option("MAX_CONNECTIONS_PER_HOST","1");

 

It has been found that changing the number of open connections does not cause a significant change in performance. Performance issues are more likely to be caused by other factors such as network congestion at a router/switch/hub than by the number of maximum connections allowed.

 

Also, make sure that Keep-Alive is set to "No." This setting can be found via Run-Time Settings -> Preferences -> Options -> Keep-Alive HTTP Connections.

 

For more details, You may refer to the following KB article:
https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM192848


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