From Ajit Lal, Amdocs:
Hi,
Application which are accessed on https, sometimes required SSL client certificate to be imported in VuGen to proceed with recording.It becomes very hard to get the certificate in desired format (e.g .pem which loadrunner accepts) with Private Key from Admin team. Usually, people export it from browser for the certificate which is not the correct way if it had not the private key. Sharing my experience to cope up this problem.
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